‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an obvious target for social media algorithms.
However, its rise as a TikTok talking point has thrust it into the lead of an promotional upheaval, where major corporations are investing heavily in content creators and reducing expenditure on advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Today, a spree of user-generated videos have documented the product’s widespread use in “everyday tips”.
Hailed as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for squeaky doors. It has even been deployed to stop the scourge of chip seasoning clinging to fingers.
Leveraging the Buzz
Spotting its digital renaissance, executives at the multinational boosted the tips by asking their own scientists to test them and letting the content creators in on the results.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. So too were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might brighten smiles or make eyelashes longer were debunked.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, many communities. Changes in digital feeds means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by consumers, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects seismic changes occurring in how media is consumed, with Gen Z and millennial audiences allocating more attention to social media platforms than television, magazines or radio.
The transition is visible in falling revenues for TV and print advertising. Within the United Kingdom, advertising income for leading TV channels have dropped substantially in real terms since 2019.
The Creator Economy Boom
It also reflects a merging of functions as corporations essentially turn into content studios, collaborating with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to digital video and image apps than they are watching live TV or reading print.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Promotional expenditure on influencer marketing is rising at quadruple the rate than the broader media sector. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.
Sykes said: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”